Susan Scott (2004) Fierce Conversations, Berkley Publishers

I first met Susan years ago and asked her to run a training program for one of my teams at BP. She believes that  the heart of conversation is the primary source of building relationships among people. In fact, she actually believes the conversation is the relationship. Susan is excellent and so is the book. I think she a true luminary who created a work that is a real “game changer.” I refer to her material extensively in my leadership seminar and I recommend the book to everyone.

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